General Manager

The Arcticom Group (TAG) is a U.S.-based network of commercial and industrial refrigeration companies that provide HVACR service/maintenance across the Western United States and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package including 401K match, TAG is an exciting place to work.
This is an exciting time to join TAG’s team at a high-growth stage and build new organizational alignments with the company’s overall strategic initiatives. TAG is looking for a General Manager with 5 plus years with a HVAC service management background and sales and/or operational experience in a HVAC/R commercial/Industrial industry.  The General Manager position requires the ability to perform advanced level maintenance related tasks on HVAC/R Refrigeration equipment and ability to generate ideas and create processes to grow a Commercial HVAC/R Division.

Responsibilities and skills:

  • Reads, analyzes and interprets written or verbal reports, correspondence or proposals
  • Assists employees in diagnosing commercial HVAC/Refrigeration equipment
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Requisitions and keeps inventory of tools, equipment and materials and Safety supplies
  • Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances
  • Interprets and communicates company policies to employees
  • Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
  • Ensures proper procedures are followed and put in place for reporting and managing accidents
  • Enforce the processes and procedures to create more efficient and profitable service business
  • Responsible for working with Company dispatchers on all customer and technical issues
  • Recommends measures to improve performance and quality of product delivered to our customers
  • Reviews warranty, service, start-up repair, and installation needs
  • Analyzes and resolves work problems, or assists employees in solving work problems
  • Initiates or suggests plans to motivate employees to achieve performance goals
  • Reviews & ensures accurate time and production records
  • Directly supervises service managers and leads
  • Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws
  • Identifies training needs of staff and facilitates delivery of training.

Skills/Qualifications:

  • Two (2) year Technical or Bachelor’s degree recommended but not required
  • Five (5) plus years of successful HVAC service management background required
  • Must have experience and/or knowledge of the industry
  • Must have a valid driver’s license with a clean driving record
  • Ability to perform advanced level maintenance related tasks on HVAC/Refrigeration equipment
  • EPA Universal Certification
  • Problem solving and conflict management skills recommended
  • Ability to generate ideas and create processes to grow Commercial Refrigeration division
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to work well with all levels of management, executive leadership and support staff, as well as with employees
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