HVACR Service Supervisor

Job Title: HVACR Service Supervisor

 

The Arcticom Group (TAG) is a U.S.-based network of commercial and industrial refrigeration companies that provide HVACR service/maintenance across the Western United States and installation services throughout North America. TAG is committed to being an “employer of choice” and ensuring employees have a home where they can learn and grow. With competitive compensation and an attractive benefits package including 401K match, TAG is an exciting place to work.

 

This is an exciting time to join TAG’s New light commercial division team, TAG Xpress.  TAG Xpress is looking for Service Supervisor with commercial HVAC and refrigeration knowledge or experience.  The Service Supervisor position requires knowledge of advance level and skilled level of refrigeration, heating, ventilation, and air conditioning.

 

Responsibilities and skills:

  • Assists Area Service Manager with training personnel, and recommending applicants for employment or for discipline, termination, or retention
  • Assist with technician support calls coming from the field
  • Provides daily/weekly tech updates for the Service Manager
  • Works with dispatch to track call backs and resolve call backs
  • Communicating with technicians daily to track progress
  • Is a role model; complies with all company policies and procedures
  • Maintains a professional personal appearance and maintains a clean and organized work vehicle
  • Administering company policies, inspecting safety standards, identifying problems, and proposing solutions
  • Teaches and enforces safety regulations
  • Ensures proper equipment and supplies are available in their team to complete various jobs (i.e., proper truck stock)
  • Monitor jobs to ensure quality and compliance with job standards
  • Works to elevate technician’s skill level and fosters good employee morale
  • Monitor field operations daily to ensure efficiency and quality
  • Help with estimates and costs of various jobs in their team
  • Will periodically go to customer locations to assess customer complaints or call back issues with that customer and perform quality inspections
  • Performs duties of an HVAC/Refrigeration service technician
  • Assist the dispatch team when the Service Manager is not available
  • Assist service coordinator with any customer service issues

 

 

Skills/Qualifications:

 

  • Must be 21 years of age or older
  • Extensive experience and/or knowledge of the industry required
  • Experience and/or knowledge of refrigeration equipment recommended
  • Ability to perform advanced level maintenance related tasks on HVAC equipment
  • Effective oral and written communication skills; ability to give clear direction and respond to inquiries
  • Ability to communicate effectively
  • Valid driver’s license required
  • Ability to focus on attention to detail
  • Ability to work well with all levels of management, executive leadership, and support staff, as well as with employees
  • Problem solving and conflict management skills recommended
  • Previous experience in the area of supervision strongly recommended, but not required
  • EPA Universal Certification
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

 

 

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