Privacy Policy — Billing Information
Last updated: June 24, 2026
This Privacy Policy explains how The Arcticom Group and its operating companies (“we,” “us,” or “our”) collect, use, and protect information submitted through our new customer billing information form.
Information We Collect
When you submit the billing information form, we may collect:
- Customer name and business information
- Billing contact information
- Billing address
- Payment information submitted through Authorize.net
- net customer profile or payment profile identifiers
- Limited payment details, such as card type, expiration date, and last four digits, where available
- Information needed to verify credit, establish your account, and manage billing
Payment card information is considered sensitive personal information and is used solely for the purpose of processing and managing billing transactions related to your account, as described in this Policy.
How We Use This Information
We use this information to:
- Set up and verify your customer account
- Create and maintain a secure billing profile
- Process authorized future payments related to your account
- Manage invoices, account balances, and billing records
- Communicate with you about billing or account matters
- Maintain accurate business, accounting, and compliance records
Payment Information and Tokenized Storage
Payment information submitted through this form is processed through Authorize.net Customer Information Manager. Authorize.net creates a secure, tokenized billing profile that allows future authorized transactions without us storing your full credit card number on our website.
We may retain limited billing profile information, such as profile IDs, account identifiers, card type, last four digits, and expiration date, to manage your account and process authorized billing. Authorize.net maintains PCI DSS compliance for the handling and storage of full payment card data.
When We Share Information
We do not sell your billing or payment information.
We do not share your personal information for cross-context behavioral advertising purposes.
We may share information only as needed with:
- net and related payment processing providers
- Banks, card networks, or financial institutions involved in payment processing
- Service providers who support our billing, accounting, technology, or customer account systems
- Legal, regulatory, or business authorities when required by law or necessary to protect our rights
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to help protect customer billing information. Payment details are handled through Authorize.net, which provides secure, PCI DSS-compliant payment processing and tokenized billing profile storage.
No electronic system can be guaranteed to be completely secure, but we take reasonable steps to protect the information submitted through this process.
How Long We Keep Information
We retain billing and account information for as long as needed to manage your customer account, process authorized billing, and maintain business records. In most cases, we retain records for a minimum of seven (7) years to comply with legal, tax, and accounting requirements. We may retain information longer to resolve disputes, enforce agreements, or as otherwise required by law.
California Residents — Your Privacy Rights (CPRA)
If you are a California resident, you may have rights under the California Privacy Rights Act (CPRA), which may include:
- Right to Know: the categories and specific pieces of personal information we collect, use, disclose, or sell about you.
- Right to Delete: request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Correct: request correction of inaccurate personal information we maintain about you.
- Right to Limit Use of Sensitive Personal Information: request that we limit the use and disclosure of your sensitive personal information (such as payment card data) to purposes necessary to provide the services you requested.
- Right to Opt-Out of Sale or Sharing: we do not sell or share your personal information for cross-context behavioral advertising, so this right is currently inapplicable to the billing information we collect through this form.
- Right to Non-Discrimination: we will not discriminate against you for exercising any of the rights described here.
To exercise any of these rights, you may contact us using either of the following methods:
- Email: hello@arcticomgroup.com
- Mail: The Arcticom Group, 1676 N California Blvd, Ste 420, Walnut Creek, CA 94596
We will respond to verifiable consumer requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.
Your Choices
You may contact us to request an update, correction, replacement, or removal of billing profile information, subject to open invoices, active agreements, legal requirements, or recordkeeping obligations.
Third-Party Payment Processor
Authorize.net may collect and process payment information according to its own terms, privacy notices, and security practices. We encourage you to review Authorize.net’s privacy and security information for more details.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised Policy with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Policy.
Contact
For questions about this Privacy Policy, to submit a privacy rights request, or for other inquiries about your billing information, please contact:
The Arcticom Group
1676 N California Blvd, Ste 420
Walnut Creek, CA 94596